Where is my order?

If you have not yet received your dispatch email from us, then your order is being processed in our warehouse. The majority of our orders are dispatched within 24 hours and you can check the status of your order by logging into your account at any time here

Once your order has left our warehouse, you will receive a dispatch email, which will contain your tracking number and the courier it relates to. This tracking number can also be found in your account under "my orders" section. All our couriers provide a tracking service from their websites, which are listed below. We strongly advise downloading the free courier apps for the most up to date information. Please be advised that no tracking updates will show while the parcel is on the way to it's first stop at the courier depot. The updates will begin within 24 hours, but please do allow a short time for the parcel to enter into the courier network. This should take no longer than 24 hours.

Free courier Apps:

Yodel
Telephone number: 0844 755 0117
To download the app on iPhone click here and on Android click here

Hermes
Telephone number: 0843 504 0526
To download the app on iPhone click here and on Android click here

DPD
Telephone number: 0121 275 0500
To download the app on iPhone click here and on Android click here

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